FAQS

Frequently Asked Questions

 

 

How can I contact you ? 

you can email us on info@swimit.co.uk where we will be happy to assist you. 

What size should I order? 

you can email us customerserviceswimit@gmail.com so we can help you personally find your best fit. We have also created a sizing guide, which can seen here. 

How much does delivery cost? 

Uk standard delivery up to 5 working days £3.99

UK express delivery up to 48 hours (order before 3pm ) £5.99 

International delivery 5-10 working day (excl Sat/Sun)£6.99 

What payment methods does swimit accept? 

currently we accept Credit card Payments and Paypal. if you would like to arrange payment via another method, we are happy to try and assist your request. 

please contact us directly info@swimit.co.uk to arrange this. 

How can I change or cancel my order? 

if you need to make any changes to your order, please contact us orders@swimit.co.uk before 3pm(GMT). 

we will not be able to make any changes beyond that period. 

When will my order arrive? 

We generally aim to ship all orders in 3-5 working days. 

there may be the occasional delay due to Customs Clearance processes which are out of our control. 

How can I track my order? 

when your order has been shipped, you will receive an email containing a tracking number. if you do not receive this email please email orders@swimit.co.uk

How do I take care of my swimsuit? 

do not fold or iron. rinse after contact with salt water or chlorine. hand wash with cold water, using mild , gentle soap, lay flat to dry.

What if the item I receive is damaged or faulty? 

we work hard to ensure all item sold are of the highest quality. however if you have concern with a faulty or damaged item, please email us at orders@swimit.co.uk so we can urgently review the matter for you.